Is Bad Website Design Hurting Your Auto Repair Shops?

Your repair shops are clean and well-managed, and your customer service is top-notch. But the reality is that, before a customer even steps foot in a shop or speaks to one of your managers on the phone, he or she will search for your business online and visit your...

Dealing with Negative Reviews Online

Today, the Internet makes it very easy for any frustrated customer to express their feelings in a public forum. While this can definitely be a concern for your automotive repair business, you should expect and prepare for the occasion when one of your shops receives a...